Below you will find exactly that, spelled out in plain language in a concise way, with no attempt to hide anything from you. If you do have any questions or concerns, please free to contact us for clarification.
Our contact details
Name: Jennifer Cooper
What type of information we have
We collect and process the following information:
- Contact Details
- Telephone number
- Email address
- Bank details
For marketing lists we are engaged as a data processor by clients, and are not the controller for this.
- Email address
How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Responding to contact email submissions
- Delivering administration services, e.g. invoicing, banking
- Carrying out advertising, marketing and content development
- Administration for Speldhurst Community Hall
We do not obtain any information about you from any other sources, only what you provide to us directly.
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:
We have a contractual obligation
- If you engage us to provide administration, then we are entering a contract for delivery of services.
- If we are providing social media content development, marketing, or advertising then this is a contract with you.
We have a legitimate interest
- If you are an existing client then we may contact you to promote services similar to those you have purchased in the past. This utilises the “soft opt-in” exception of the PECR regulations and we will respect your wishes if you tell us you do not want to receive this.
What we do with the information we have
We use the information that you have given us in order to:
- Respond to enquires
- Delivery contracted services
- Manage administration of the Speldhurst Community Hall
We do not share this information with any third parties.
How we store your information
Your digital information is securely stored in reputable cloud systems which are either located within the EU or protected by the EU-US Privacy Shield agreement. Only authorised individuals have access to personal data.
We keep your personal information for a time which is in accordance with our retention policy. We will then dispose your information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
Cookies are small text files placed on your computer by your web browser when you visit a website, to collect information for a variety of reasons, including managing online shopping carts, allowing you to log in and access systems and personalise them to suit your taste, and recording preferences.
These are some cookies which allow us to see anonymous statistics which tell us how people are using the website, which pages are popular, where people came to the website from (e.g. a Facebook post or a link in the newsletter). This helps us create a better website which is easier to use and allows people to find the information they are looking for more easily.
We request your consent before storing these cookies as they are not essential for the website to function.
There are some cookies that we require for our website to work, such as those which enable the ecommerce to store the contents of your shopping basket, we enable these without requesting consent as the site will not function without them.
For more information on cookies, what they are and how to control them, please visit:
How to complain
Complaints should be addressed to firstname.lastname@example.org in the first instance.
However, if you are not satisfied with the response you receive then you can contact the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113